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Put on your sales hat to staff less-enticing projects'
MOTIVATION/ENGAGEMENT   |  
Put on your sales hat to staff less-enticing projects When your department faces a tough problem requiring special skills—such as cracking a difficult market or redesigning an inefficient procedure—it’s great if you have an employee who has those skills. However, even an employee who thrives on challenges and has good team spirit may balk at what looks to be a no-win or low-prestige project. Four persuasive tactics can help: 1. Sell the project. Prove that the employee won’t be wasting time by saying yes. Showing the project’s importance to major goals—such...
 
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Leave one chair vacant at every meeting
COMMUNICATION
Leave one chair vacant at every meeting
You don’t want to invite anyone to a meeting who can’t contribute...
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Keep your workers upbeat even when customers aren’t
LEADERSHIP
Keep your workers upbeat even when customers aren’t
Try these tips for keeping your workforce cheerful even when customers are wreaking havoc on morale...
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Stay out of the ‘too busy’ trap
CAREER ISSUES
Stay out of the ‘too busy’ trap
Here are some signs that you’re too busy...
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Improve your decisions by examining key factors
LEADERSHIP
Improve your decisions by examining key factors
When you’re a manager, the buck stops with you...
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Exit interviews: Not just for the departed
STAFFING
Exit interviews: Not just for the departed
Exit interviews are designed to tell you why people are leaving your organization...
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Law & order: Prevent employee theft and fraud
Managing Day-to-Day
Law & order: Prevent employee theft and fraud
The typical business will lose an average of 6 percent of revenue from employee theft...
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Before a confrontation, ask these questions
Managing Day-to-Day
Before a confrontation, ask these questions
As a manager, sooner or later you're going to have to confront a problem employee. It won't be easy, but you can minimize the discomfort...
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How to gain and keep employees' trust
Balancing Work/Life
How to gain and keep employees' trust
Balancing accountability with staffers' career development is key, but it's NOT the whole enchilada.
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When employees resist motivation: Break through these roadblocks
Improving Morale
When employees resist motivation: Break through these roadblocks
Motivation isn't something you do "to" your employees...
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Who does what? A simple grid for accountability
Boosting Performance
Who does what? A simple grid for accountability
In a large organization (or even a small, busy one) keeping track of who's responsible for what can be difficult, especially when job functions are shared...
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Identify what's missing to quash a conflict
Managing Day-to-Day
Identify what's missing to quash a conflict
If you're not on top of what's happening in your workplace, seemingly trivial disagreements can erupt into full-scale conflicts that suck everyone in...
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Eliminate phrases that convey anxiety'
CAREER ISSUES
Eliminate phrases that convey anxiety A certain amount of nervousness is natural when you’re making a presentation...
 
Leave one chair vacant at every meeting'
COMMUNICATION
Leave one chair vacant at every meeting You don’t want to invite anyone to a meeting who can’t contribute...
 
Keep your workers upbeat even when customers aren’t'
LEADERSHIP
Keep your workers upbeat even when customers aren’t Try these tips for keeping your workforce cheerful even when customers are wreaking havoc on morale...
 
Stay out of the ‘too busy’ trap'
CAREER ISSUES
Stay out of the ‘too busy’ trap Here are some signs that you’re too busy...
 
Improve your decisions by examining key factors'
LEADERSHIP
Improve your decisions by examining key factors When you’re a manager, the buck stops with you...